Prom Platinum Package

Cancellation Policy

Photo Delivery & Storage Policy -Edited photos are delivered within 10–14 business days. I store your images for 30 days after delivery. After that, they will be permanently deleted. Please download and back them up promptly. Late Arrival Policy -Please arrive on time (or ideally 5–10 minutes early) for your scheduled session or event start time. Your booked time slot is reserved exclusively for you. -If you arrive up to 15 minutes late, the session will still end at the originally scheduled time—no extension will be given. Any time lost will be deducted from shooting time. -If you arrive more than 15 minutes late without prior communication, a $25–$50 late fee may apply (at my discretion), or the session may be shortened further. -If you are 30+ minutes late with no contact, it will be considered a no-show. The session will be canceled, and your deposit/retainer will be forfeited with no rescheduling or refund offered. -Communication is key—if you're running late, please text or call me as soon as possible so we can adjust expectations. Cancellation & Rescheduling Policy -A non-refundable deposit (typically 30–50% of the total fee) is required to secure your date and time. This deposit holds your spot and is non-refundable under any circumstances. -Cancellations or rescheduling requests more than 7 days before the shoot/event: You may reschedule once at no extra charge (subject to availability), or receive a credit for the non-deposit portion (if any) toward a future booking. -Cancellations or rescheduling requests 7 days before the shoot/event: The deposit is forfeited, but any additional payments beyond the deposit may be refunded or credited. -Cancellations or rescheduling requests within 48 hours of the shoot/event: The full booked amount (deposit + any balance paid) is forfeited—no refunds or credits. This includes no-shows. -Rescheduling is allowed one time per booking (with at least 48 hours' notice where possible). Additional reschedules may incur a fee or require a new deposit. -In case of inclement weather (outdoor shoots only), illness/emergency, or other unforeseen issues on my end, I will work with you to reschedule at no extra cost or provide a full refund if rescheduling isn't possible. -All cancellations/rescheduling requests must be made in writing (email or text) to be valid.

Contact Details

• 441 High St, Philadelphia, PA 19144, USA

  alexwilson192@gmail.com

• 30 E Bellamy Dr, New Castle, DE, USA

  alexwilson192@gmail.com